CHAPTER 15: CREATING COLLABORATIVE PARTNERSHIPS

TEAMS, PARTNERSHIPS, AND ALLIANCES

·        

 Organizations create and use teams, partnerships, and alliances to:

–      Undertake new initiatives

–      Address both minor and major problems

–      Capitalize on significant opportunities

·Organizations create teams, partnerships, and alliances both internally with employees and externally with other organizations

·         Collaboration system – supports the work of teams by facilitating the sharing and flow of information

·         Organizations form alliances and partnerships with other organizations based on their core competency

–     Core competency

–     Core competency strategy

COLLABRATION SYSTEM

–     Collaboration system – an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information

–     Two categories of collaboration

1.        Unstructured collaboration (information collaboration)

2.       Structured collaboration (process collaboration)

This figure below shows that collaborative system function

KNOWLEDGE MANAGEMENT SYSTEM

–     Knowledge management (KM) – involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions

EXPLICIT AND TACIT KNOWLEDGE

–     Intellectual and knowledge-based assets fall into two categories

1.       Explicit knowledge – consists of anything that can be documented, archived, and codified, often with the help of IT

2.       Tacit knowledge - knowledge contained in people’s heads

–     Reasons why organizations launch knowledge management programs

KM AND SOCIAL NETWORKING

·         Finding out how information flows through an organization

–      Social networking analysis (SNA) – a process of mapping a group’s contacts (whether personal or professional) to identify who knows whom and who works with whom

–      SNA provides a clear picture of how employees and divisions work together and can help identify key experts

CONTENT MANAGEMENT

·         Content management system (CMS) – provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment

·         CMS marketplace includes:

–      Document management system (DMS)

–      Digital asset management system (DAM)

–     Web content management system (WCM)

·         Content management system vendor overview

GROUPWARE SYSTEM

·         The picture below show the groupware technologies.

·         Groupware – software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing

INSTANT MESSAGING

·         Instant messaging - type of communications service that enables someone to create a kind of private chat room with another individual to communicate in real-time over the Internet

The picture below shows the instant messaging application.